I am so tired of being passed over on rebates and special deals because I am “already a customer”. Cell phone carriers and cable TV companies are notorious for it, as only the NEW subscribers get the free phones or lower monthly rates. I been using the service for years but I get nothing except higher rates and older equipment for my loyalty. Kodak is now doing the same things with their rebate program on new equipment. If I buy a NEW scanner, I get a huge (25-30%) rebate on the multi year maintenance plan. But if I bought that same i750 scanner last month before the plan, I pay 30% more and will pay it again when (and IF) I renewed it.
Why am I penalized for not buying at the right time? Kodak can obviously afford to sell the maintenance at the lower price and still make money, so essentially I am getting price gouged!
I understand the marketing ploy to gain new customers, but do something for the loyal ones who keep you in business as there will be someone else offering me an incentive or rebate on my maintenance to switch as I will be a NEW customer to them!
Posts Tagged ‘Service Contracts’
What about the loyal customers?
Tuesday, October 27th, 2009Protect Your Investment With A Service Contract
Friday, September 5th, 2008If you buy a scanner to scan documents that will generate revenue for you or your company, you cannot afford to have that unit out of commission to long because if the scanner stops working, you stop making money.
Scanners do fail at times, so be prepared and get your self an extended warranty when you buy the scanner as you can get a better price on extended warranties versus letting the original warranty expire and taking a POST warranty. This way if the scanner fails you can get fast on-site service and get back to generating profits.
If you don’t have a maintenance contract or extended warranty and you call for support you could wait days for a technician to arrive and you will pay a premium for parts and labor.
If you budget will allow, another consideration is to buy 2 scanners, so if one goes down you have a backup and can always continue to scan while you wait for the other unit to be fixed.
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