I am so tired of being passed over on rebates and special deals because I am “already a customer”. Cell phone carriers and cable TV companies are notorious for it, as only the NEW subscribers get the free phones or lower monthly rates. I been using the service for years but I get nothing except higher rates and older equipment for my loyalty. Kodak is now doing the same things with their rebate program on new equipment. If I buy a NEW scanner, I get a huge (25-30%) rebate on the multi year maintenance plan. But if I bought that same i750 scanner last month before the plan, I pay 30% more and will pay it again when (and IF) I renewed it.
Why am I penalized for not buying at the right time? Kodak can obviously afford to sell the maintenance at the lower price and still make money, so essentially I am getting price gouged!
I understand the marketing ploy to gain new customers, but do something for the loyal ones who keep you in business as there will be someone else offering me an incentive or rebate on my maintenance to switch as I will be a NEW customer to them!
Posts Tagged ‘maintenance’
What about the loyal customers?
Tuesday, October 27th, 2009Scanner Performance: Consumables
Sunday, March 15th, 2009Changing of consumable items (Rollers, guides, lamps) in your scanning equipment at regular intervals is highly recommended and necessary, so please do not ignore the warning signs and try and do it as prescribed by the owner’s manual specifications. Worn and dirty rollers can cause paper jams, and leave dirt marks on your documents. Guides that are scratched or nicked by staples or clips will have that imperfection show up on your scanned images. Lamps that are left in too long will start to dim and affect your image quality.
When you buy a pre-owned scanner you should ask that these items be new, it’s like getting a full tank of gas when you buy a car, its should be expected. You should also keep these items on hand so you have them available when they start to wear out or fail. To be safe, buy a spare set of consumables with your pre-owned or new scanners so you have a set available when you need them.
Scanner Traders Twitter